Returns and Exchanges
To see the new Help/FAQ page, go HERE.
Do you offer a money back guarantee?
- Yes! Every MoonWake Yoga Co. product comes with a 30-day Money Back Guarantee to insure your satisfaction. If anything is wrong with your order because of workmanship or manufacturing defects, we’ll replace it free of charge. Just contact email@example.com if you run into any issues with your items.
What is your Returns Policy?
- Unworn and opened products can be returned for a refund at the buyer’s expense of return shipping for up to 30 days. This means that you can send us returns up to 30 days after the original date of delivery.
- If your item has the tag removed or shows obvious signs of use/wear/wash you will NOT receive a refund. Your item will be sent back to you.
- Please DO NOT send through a carrier that requires a signature, USPS is our Preferred shipper. Please use USPS.
- Customers are only allowed to exchange items ONCE. If you send in a second exchange it will NOT be honored. You will have to make a new purchase.
- For more details or to initiate a return, please go to our Returns Center.
How do I make an exchange?
- For more details or to initiate an exchange, please go to our Returns Center.
- Once your exchange is approved, mail your package to MoonWake Yoga Co.
- All exchanges require a note with your name, email address, ORDER # and the reason for the exchange as well as the desired size and/or style.
How long will my exchange or return take?
- Exchanges typically take 5-10 business days to be processed. Your new item will be shipped to you according to the shipping details on its respective product page on MoonWakeYoga.com.
- If all required information is not included in the package for your exchange this process will take longer.
- If you are receiving a refund, please allow 7 business days for the money to show up in your account.
Who pays for the cost of shipping my return/exchange to MoonWake Yoga Co.?
- The customer is responsible for paying the shipping fee to send their product back to us. MoonWake Yoga Co. is not responsible for any shipping costs incurred after the shipment of your initial order.
How long are shipping times?
- Shipping times vary depending on which country and state you live in. However, orders shipping to the US will arrive within 1-4 weeks. International orders may take up to 1 week longer.
Why aren’t shipping times faster?
- Instead of having our products shipped to our Washington State headquarters, we opt to warehouse our inventory across the globe with our trusted manufacturers, many of whom are in Asia. This allows us to dramatically reduce our costs and in turn pass the savings onto you.
- Nevertheless, we are truly sorry that our shipping times aren't faster, however, we do hope you’ll enjoy savings of 30%-60% compared to other yoga brands.
My package shows it was delivered but I did not receive it. What should I do?
- Ask your friends/family that share your residence if anyone has received it. If no one has, contact your rental office or anyone in a similar position at your place of residence to verify that you have not received it.
- If the package whereabouts are still a mystery, send us an email to firstname.lastname@example.org with your order # and we’ll track down your order for you.
How can I track my order?
- Please go HERE and enter your Order # and email for shipping and tracking updates on your order.
I ordered more than 1 item, but didn’t receive all of my items. Where is the rest of my order?
- Often times our inventory will be shipped from different warehouses meaning that your items may not come in one package. Most of the time, if you ordered more than 1 item, you should expect multiple packages.
- Do not worry! Track your order HERE to check on any extra packages.
How can I get the best deals from MoonWake Yoga Co.?
- Sign up for our mailing list! Members of our mailing list get deals that aren’t available on MoonWakeYoga.com. Psst. These are insider deals for our best customers!
Is my information safe?
- Of course! With MoonWake Yoga Co., all of your information (especially your credit card info) is never stored in our databases and never shared with anyone. We use the latest encryption software and the best payment processing system, so you’ll never have to worry about getting scammed.